Google’s official blog for news, tips, and information on the AdMob developer platform
Our AdMob Support Team is Here for You!
March 19, 2015
We get it - it’s not easy being an app developer. From being inspired to create an app to the final moment of pushing it live to the app store, there are already plenty of challenges for you to overcome. That’s why our global AdMob support team is here to make monetizing your apps with AdMob as breezy as possible.
Over the past year, we’ve worked tirelessly to create and improve content on the
AdMob Help Center
so that you can easily find answers to your questions. However, we also understand that sometimes you just want to communicate with a real person.
That’s why beginning of this year we launched a new
flow. Anyone with an AdMob account that’s making more than $25 a week can reach us for assistance via the Help Center. Simply click on the “Contact Us” button (upper right hand corner). This applies to
too. If you don’t qualify and can’t find that “Contact Us” button, don’t worry! You can still reach us via the issue-based troubleshooters found throughout our Help Center.
To give you a better idea of what we do, here are a few common questions we get:
When am I getting paid?
What happens to my AdMob account if I’m moving to another country?
Why was there a difference between my estimated earnings and my finalized earnings last month?
Of course, that’s not all. We support up to 650k apps across
35 different languages
via our email support, and we make it our top priority to answer your questions as quickly as we can. Our average response time is less than 1 business day, and last month, we achieved an 80% survey satisfaction rate through our support interactions with developers!
Here are a few more resources to help make your life easier!
AdMob Quick Guide
Help Center troubleshooters
Help Center “Contact Us” button
Google Mobile Ads SDK Developers
Don’t be shy in reaching out to us- we’re excited to hear more from you and see how we can improve your experience with AdMob!
Posted by Pauline Wang
Partner Support Specialist
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